For uk customers, you are able to return unsuitable items within 14 days of receipt.
For all customers international customers, please return unsuitable items within 28 days of receiving your parcels.
IF there is any sign of wearing the item no exchange or refund will be issue.
Please note , we cannot offer refunds on beauty, pierced, jewellery or on swimwear if the hygiene seal is not in place or has been broken.
for any exchange or refund on hair, the hair must not be open, worn or tampered with.
be aware that over bleaching the nut and a bad hair treatment can damage your hair, we are happy to help once for any of these after a purchase.